Valentine Worldwide Ltd
Effective Date: 17/09/2025

Valentine Worldwide Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Valentine Worldwide Ltd is a creative brand-experience agency registered in the United Kingdom.
- Company name: Valentine Worldwide Ltd
- Registered office: 71-75 Selton Street, London, England, WC2H9JQ
- Company number: 04143318
- Contact: hello@valentineworldwide.com

2. Information We Collect

We may collect and process the following categories of personal data:
- Identity Data: name, title, date of birth.
- Contact Data: email address, phone number, billing/shipping address.
- Business Data: job title, company name, professional details.
- Financial Data: payment details (where relevant).
- Technical Data: IP address, browser type, cookies, website usage.
- Marketing & Communications Data: preferences for receiving communications.

3. How We Collect Your Data

We collect information from you when you:
- Fill out forms on our website.
- Contact us via email, phone, or social media.
- Engage us for services.
- Subscribe to newsletters or marketing updates.
- Use our website (through cookies and analytics).

4. Legal Basis for Processing

We process your personal data only where permitted by law, including:
- Consent: when you agree to receive marketing communications.
- Contractual necessity: to provide our services.
- Legal obligations: to comply with UK laws.
- Legitimate interests: to manage our business, improve services, and communicate with you.

5. How We Use Your Data

We use personal data to:
- Provide and manage our services.
- Respond to enquiries and support requests.
- Process payments and invoices.
- Send updates, marketing communications (if you have consented).
- Improve our website, services, and customer experience.
- Comply with legal and regulatory obligations.

6. Data Sharing & Disclosure

We do not sell your personal data. However, we may share information with:
- Trusted service providers (IT support, payment processors, cloud storage).
- Professional advisers (accountants, auditors, legal consultants).
- Regulators, law enforcement, or government bodies where required.

7. International Data Transfers

If we transfer personal data outside the UK/EEA, we will ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs).
- UK adequacy regulations.

8. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
- Client records: 6 years after the end of the relationship.
- Marketing data: until you unsubscribe or withdraw consent.

9. Your Rights

Under UK GDPR, you have the right to:
- Access the data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data.
- Restrict or object to processing.
- Request data portability.
- Withdraw consent at any time (where consent is the legal basis).
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure.

11. Cookies

Our website may use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
- Email: hello@valentineworldwide.com
- Address: 71-75 Selton Street, London, England, WC2H9JQ